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Shop » General Terms

General Terms of Sale and Delivery

This website is owned by FISAG Limited.
These terms of trade are governed by the law of New Zealand and all our services are provided under New Zealand Law. Any legal action may only be pursued in a New Zealand court.
Please read this page carefully.
If you do not accept the terms and conditions stated here, please do not enter into any transaction with FISAG Limited. We may revise these terms and conditions at any time, so please review them prior to every purchase to make sure that you still agree with them.

By visiting our website you automatically agree to our terms and conditions.

1. Registration
You can place an order without registration if you pay using Direct Deposit or PayPal.
You must supply a current email address. Please ensure that the details provided by you on registration are correct and complete and inform us of any changes by updating your personal details.
If your information is not correct/not updated and delivery occurs to the incorrect address, a redirection fee will be charged.

We will send you an email to validate your email address.

Please keep your password confidential and do not disclose or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password.

2. Information about you
We only use the information about you and your order to process your order.

We will not sell any information about you to any other company or third party organisation.

3. Products & Prices
All prices shown on are in New Zealand Dollars and inclusive of 15% GST but exclusive of delivery charges.
We may change the content or alter prices on this website at any time without prior notice.

4. Content
We do not guarantee that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy which is brought to our attention within a reasonable time. All product details and descriptions on the website have been prepared for information purposes, and are not a substitute for reading the product packaging and label prior to use. If you suffer from allergies please contact us prior to purchase.

5. Links to other sites
The website may contain links to third party websites.
FISAG Limited is not responsible for the content of linked third party sites and does not make any representations regarding the content or accuracy of materials on such third party websites.
If you decide to access linked third party websites, you do so at your own risk.

6. Availability
We only sell stocked items, but if for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you.

Certain offers are only available for a limited period and while stocks last. If your order is received after the offer period or the goods are no longer available at the offer price, we will notify you before we dispatch the goods.

7. Acceptance
The purchase contract between the customer and FISAG LIMITED is made by ordering and paying for the goods and delivery.

We will cancel all orders that haven't been paid 14 after purchase date, unless contact is made.

We will cancel all orders with not completed credit card payment automatically 3 days after purchase date, unless contact is made.

Goods remain property of FISAG Ltd. until paid for in full.

If you intend to pick up, please choose "Pick up" at the check out. We will process your order, once we receive your payment.

We may decline to supply the goods to you without giving any reason.

8. Payment
You can pay by:
- Direct Deposit
- Credit Card/your personal Account via PayPal (
- Please contact us if you would like to pay CASH at pick up. We do not have EFTPOS.

Please do not send us money per mail, as we will not be responsible if it arrives incomplete or does not arrive at all.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

All prices displayed on this website are in New Zealand dollars (NZD).

If an item is out of stock or we are unable to deliver for any other reason we will refund your money in full.

Overpaid funds and orders cancelled for any other reason will be credited as voucher. Vouchers are valid for 12 month unless stated otherwise. Amounts out of vouchers can not be refunded, but may be reused as long as the voucher is valid.

Please note that if you pay with PayPal, PayPal charges are not refundable.

We need to be notified about any fault or damage within 24hrs after receipt of the goods. Please do not dispose of any broken or faulty goods, as they may need to be returned to us or the courier company for inspection.
We will either replace the item or refund the purchase price.

Vouchers can only be used once and you can only use one per transaction. All our vouchers have an expiry date. They can not be used by the end of the expiry day (midnight). No refund will be given.
Resale prohibited.

% vouchers deducted of the total order amount excluding shipping and transaction charges (if any).

cash vouchers deducted of the total order amount excluding shipping and transaction charges (if any).

shipping vouchers deducted of the shipping amount.

9. Delivery
Goods will be dispatched once full payment has been received and funds have been cleared – this is typically within two days after payment has been made.

We will arrange the delivery of your order by the method and to the address which you specify in the check out procedure. However, if you choose the wrong option (i.e. non rural if you require rural delivery) we will put your order on hold until the full amount is paid. If you choose a wrong (more expensive) option, please contact us for refund. All shipping costs include packaging, handling and courier fee.

Delivery costs are for shipping within New Zealand only. Please contact us if you require worldwide shipping.

If you receive a damaged package by courier, write "Damaged Carton" on all delivery receipts before signing. Any damaged parcels or breakages must be notified to us within 24hours of receipt of the goods. We might need to ask for a photo of the item/damage. Please make sure you keep the damaged item, as the insurance company might claim ownership. Be aware that if you allow for your parcel to be left at your place without signature, the item will be automatically signed off as 'received in good order' and neither the courier nor we can be reliable for loss or damage.

Our customer service is available by email

Pick up
It is possible to pick up your order at our warehouse. A minimum order value of $60 and higher applies. Please arrange time and date as we are not always on site. Pick up orders need to be prepaid unless otherwise arranged.

10. Cancellation and changes
Please notify us if you wish to cancel or change your order by using our email or call us for urgent requests. We are not responsible if we have processed your order and have not received your cancellation request.
If your order has not been processed it might be possible to cancel or change the order as requested. We can not amend orders placed with voucher codes.
If the order has been processed, changes can not be considered.

With arranging pick up you agree to pick up at the arranged time. Please email us about any change of plans until 8am on collection day or at least 12hrs before the arranged time if you need to cancel. If you fail to pick up at the arranged time without notifying us, your order will be marked as non-collected and a fee to rearrange pick up may incur.
If you decide to cancel your order after you failed to pick up a 15% restocking fee may be incurred.

The provisions of this cancellation clause do not affect your statutory rights.
For public safety reasons, all food sales are FINAL SALES. No return or exchange claims will be accepted.

11. Customer Services

If you have an order query, any questions or advice, please e-mail us at

12. Liability

All liability excluded to the extent permitted by law:
• all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this site or the content on or accessed through it; and
• we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above.
If you are acquiring goods or services for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply.

Should any provision of this contract be held to be illegal, invalid, or unenforceable by a court law, the legality, validity and enforceability of the remaining provisions of this contract shall remain unaffected thereby unless otherwise stated.